By using our services the client is deemed to have accepted the following Terms and Conditions. 

 

 

1. Harsh handling is not permitted. We have a complete ban on choke chains and other coercive or punitive techniques, in accordance with the APDT Code of Practice. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.

 

2. The programme fee must be paid prior to the first session; payment confirms your first session and all ongoing support.

 

3. All dogs will be on lead during training unless prior agreement has been reached with Fur Kids Mind & Manners. Owners are expected to clean up after their dogs in public places. All dogs must be kept under control and on leash in public areas (off leash only when instructed by your trainer). We are there to help but you are responsible for the conduct of your dog at all times.

 

4. The trainer will apply personal judgement and cut short a training session if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms, and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to change to a remote (online) session (either complete or partial) is at the discretion of Fur Kids Mind & Manners. 

 

5. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. Fur Kids Mind & Manners accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund will not be offered.

 

6. Fur Kids Mind & Manners holds relevant insurance. However, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow the advice of the trainer. Fur Kids Mind & Manners cannot accept responsibility for loss, injury or damage to person or property.

 

7. You are happy for Fur Kids Mind & Manners to share success stories about your dog via social media, including the sharing of photos. Please let us know if you wish to not include your face, we will be happy to crop out.

 

8. Training sessions must be attended by an adult (over 16 years of age) children can be present, but MUST be accompanied by a adult

 

9. All business decisions made by Fur Kids Mind & Manners are final.

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Cancellations

 

1. Cancellations made within 48 hours of session will incur a 50% charge. Cancellations made within 24 hours of session will result in a full charge. This arrangement helps ensure that each time slot can used efficiently and avoids last minute changes that may affect other client’s opportunities to attend training sessions. Frequent cancellations may affect your ability to secure future bookings. However, exceptions may be made for emergencies or personal circumstances beyond the 48 hour notice period.

 

2. If for any reason you are unable to complete your training package, sessions can be 'held' for up to 3 months from the start of your package, after this sessions will be no longer be valid and refunds will not be given if the sessions aren't used.

 

3. Refunds cannot be given after your programme has started, except in exceptional circumstances – as decided by your trainer.